Refund Policy

ThriveWell Nursing is committed to providing professional, client-centred nursing services. This Refund & Cancellation Policy is intended to ensure clarity, fairness, and respect for both client time and professional service commitments.

1. Appointment Fees

Fees are charged for time, expertise, preparation, and reserved appointment space.
Payment is required at the time of booking unless otherwise arranged.
Fees apply regardless of service format (virtual, in-person, or hybrid).

2. Client Responsibility

Clients are responsible for:

Providing accurate and complete information
Attending scheduled appointments on time
Reviewing service descriptions prior to booking
Ensuring a suitable environment for virtual appointments

Clients acknowledge that outcomes cannot be guaranteed and that services are educational and consultative in nature.

3. Cancellations & Rescheduling

Appointments may be cancelled or rescheduled at least 24 hours in advance without penalty.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 100% of the appointment cost.
Missed appointments (“no-shows”) will be charged the full appointment fee.

4. Late Arrivals

Late arrivals may result in a shortened appointment to respect subsequent bookings.
Full appointment fees still apply for late arrivals.
Appointments may be cancelled if the client is more than 10 minutes late, at the discretion of ThriveWell Nursing.

5. Refunds

Completed services are non-refundable, as professional time and expertise have been provided.
Refunds are not provided for dissatisfaction based on outcomes, as results vary by individual.
Partial refunds are not offered for partially attended appointments.

6. Exceptional Circumstances

Refunds or fee waivers may be considered on a case-by-case basis in exceptional circumstances, such as:

Serious illness or emergency
Technical issues beyond the client’s control
Provider cancellation

Any such exceptions are at the sole discretion of ThriveWell Nursing.

7. Provider Cancellations

If ThriveWell Nursing must cancel an appointment:

Clients will be offered the option to reschedule or
Receive a full refund for the cancelled appointment

8. Packages & Programs

Fees for bundled services, packages, or courses are non-refundable once initiated, unless otherwise stated in writing.
Package expiration dates and terms will be clearly communicated at the time of purchase.

9. Insurance & Coverage

ThriveWell Nursing does not guarantee insurance reimbursement.
Clients are responsible for verifying coverage with their insurance provider.

10. Acceptance of Policy

By booking services with ThriveWell Nursing, clients acknowledge and agree to this Refund & Cancellation Policy.